Privacy Policy
TWIG Events is committed to protecting the privacy and security of your personal information. This policy outlines our practices regarding the collection, use, and sharing of your information through our digital platforms and services. By using our services, you consent to the practices described in this policy.
Scope of This Policy
This Privacy Policy applies to all personal information collected during your interactions with TWIG Events, including ticket purchases, website visits, and customer service communications.
Information We Collect
- Personal Data: We collect information that you provide directly to us, such as your name, email address, phone number, and payment details when you purchase tickets or register for services.
- Usage Data: Information on how you interact with our services, including website visits, page views, and other similar data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. These help us understand your preferences and improve our services accordingly.
How We Use Your Information
- To Provide Services: Your information helps us to fulfill your ticket purchases, manage your bookings, and provide customer support.
- Communication: We use your contact details to send updates about events, special offers, and informational communications related to your purchases.
- Improvement and Personalization: By analyzing your interactions with our services, we can tailor our offerings to better meet your preferences and enhance your overall experience.
- Security: We use information to help improve the security of our services, including detecting fraud and abuse.
Sharing of Your Information
- Service Providers: We may share your information with companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Affiliates: Information may be shared within our family of affiliated companies for internal reasons, primarily for business and operational purposes.
- As Required by Law: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Security of Your Information
- We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Privacy Rights
- Access and Control: You have the right to access, update, or delete the personal information we hold about you. You can accomplish this by contacting our customer service.
- Preferences and Opt-Outs: You may opt-out of receiving promotional communications from us by following the unsubscribe link or instructions provided in any of our communications.
Data Retention
- We retain personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Changes to This Privacy Policy
- TWIG Events reserves the right to update or change our Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices
Contact Us
- If you have any questions about this Privacy Policy or the handling of your personal information, please contact our privacy team through the contact information provided on our website.